What Is CareCredit?
CareCredit is a health, wellness and personal care credit card that patients and clients can use to finance the care they want and need without delaying appointments or treatment.* Plus, CareCredit can be used again and again for family and pets at over 240,000+ Provider and select retail locations.
Did you know?
Consumers want to know more about payment options. In fact, 50% of Cardholders say they would have postponed or decreased their procedure’s scope if CareCredit were not available.1
The Benefits of Healthcare Financing
The CareCredit credit card gives Cardholders*:
- A convenient way to pay for deductibles, unexpected expenses, copays and coinsurance, as well as other costs not covered by insurance
- Promotional financing options with convenient monthly payments
- A payment option to move forward with recommended care today
- A way to fit payments into their monthly budget
How Does The CareCredit Credit Card Work?
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Patients or clients can quickly see if they prequalify and then apply on their smart device or apply in your office or over the phone ***—and get an instant credit decision.
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Once approved, they can immediately use the CareCredit credit card to pay for deductibles, copays and coinsurance, as well as other costs not covered by insurance.
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Cardholders can take advantage of promotional financing on purchases of $200 or more.*
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Your office gets paid within two business days, with no responsibility if the Cardholder delays or defaults.**
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Cardholders can use their CareCredit credit card to pay for repeat visits or treatments without reapplying, so they’re always prepared with a way to pay.*
CareCredit Financing Options*
| Financing Options | Minimum Purchase Amount |
|---|---|
| Deferred interest/No interest if Paid in Full within 6, 12, 18 or 24 months | $200+ |
Fixed Payment/Reduced APR
| $1,000+ |
| 20.90% for 60 months | $2,500+ |
| Standard Account Terms**** | Up to $199 |
Visit your specific rates at carecredit.com/rates
Tip: Use the Payment Calculator on the Provider Website to show your patients or clients their estimated monthly payment.
Presenting The CareCredit Credit Card
Now more than ever, patients or clients may need financing to help pay for the care they want or need.
There are four great opportunities to bring up financing:
- Before they come in, over the phone
- In your marketing materials such as emails, text reminders or statements
- On your Website using the digital assets available in Provider Center
- When they visit your location or parking lot via window clings or brochures
Tip: Visit Provider Center to access and download resources that can help you present financing
Addressing Patient Hesitations
Here are some common hesitations your patients and clients may have about financing and how you can respond:
- I don’t want another credit card.
I understand, but CareCredit is different in that it’s a credit card designed for health and wellness purchases and offers special financing options on purchases of $200 or more. Plus, you can use it to pay for health and beauty expenses for your whole family, even your pets. Would you like more information? - My credit isn’t great.
I understand. You can see if you prequalify by using our custom link or by going to carecredit.com. This is a soft inquiry and will have no impact on your credit score. - I don’t have time to apply.
You can see if you prequalify then apply in just a few minutes on your own device using our custom link. The process is secure and simple, and you usually get an answer back in seconds.
How to Apply
CareCredit makes it easy for patients or clients to apply for the CareCredit credit card on their own. The credit decision is instant, so they can pay for care that same day if they are approved. Here are a few contactless application options you can share:
- Custom Link/QR Code
They can see if they prequalify, then easily complete the application using your Custom Link. This is a URL or QR code, tied to your Merchant Identification Number, which you can share on your website, emails, texts, or billing statements. Get yours at carecredit.com/customlink - Online
They can see if they prequalify, then apply on their own by visiting carecredit.com anytime, from anywhere. - By Phone
They can apply over the phone Monday through Friday, from 9 a.m. to 9 p.m. at (800) 677-0718.***
Don’t forget! Remind them that once approved, they can use their card right away and again in the future. (Subject to credit approval.)
How to Handle Declines
Even though Providers see applications approved, declines are unavoidable. If the application is declined, use these tips to help maintain a positive relationship:
- Treat the situation with discretion.
- Remember to keep the focus on the application, not on the person. Say, “Unfortunately, the bank was not able to approve the application. You will receive a letter from Synchrony Bank within 7–10 business days concerning your application.”
- Ask them to confirm that they did not add a security freeze to their credit report.
- Explore other ways to make the purchase, such as paying with cash or applying with a joint applicant.
Exercise: To help these conversations go more smoothly, try role-playing scenarios with someone on your team.
Questions?
Whether you have questions about how to perform certain CareCredit activities or are new to CareCredit and need additional information, we're here to help.
Call: (800) 859-9975 (Option 1, then 6)
Visit:
General Information: carecredit.com/providercenter
Provider Website: carecreditprovidercenter.com
FAQs
With CareCredit, your patients or clients can count on a dedicated health and wellness credit card for the products and services they want and need. For purchases of $200 or more, they can take advantage of special financing options and have the ability to pay over time.*
CareCredit offers several consumer application options (i.e: refer to the "How to Apply" section). You can also initiate applications on behalf of your patients or clients via Provider Center (not available for California providers). With each option, the credit decision is instant! You can then process charges to the Cardholder account immediately.
No. CareCredit can be used for purchases of any amount, with special financing options available on purchases of $200 or more.*
CareCredit pays your office within two business days by making an electronic deposit into your bank account, less a processing fee.
Regardless of whether a Cardholder defaults, you receive payment within just two business days. CareCredit is a nonrecourse program, so if Cardholders delay payment or default, it’s not your responsibility.** The financial relationship is between CareCredit and the Cardholder.
All CareCredit credit card transactions can be processed through Provider Center, using the transact section. Patients or clients can also pay your invoices online using your custom link or QR code. Get yours at www.carecredit.com/customlink and share the code/URL with your patients or clients.
CareCredit Cheat Sheet
Your at-a-glance guide for everything CareCredit.
What Is CareCredit?
CareCredit is a health, wellness and personal care credit card that helps patients and clients get the care they want and need without delaying appointments or treatment due to cost.
The Benefits of Healthcare Financing
CareCredit gives patients or clients a convenient way to pay over time for deductibles, copays and coinsurance, as well as other costs not covered by insurance.*
How CareCredit Works
Once patients apply and are approved, they can use their CareCredit credit card immediately and take advantage of promotional financing on purchases of $200 or more.*
Presenting CareCredit
Now more than ever, patients or clients may be looking for financing to help pay for the care they want or need. So, don't forget to mention it to everyone.
Addressing Hesitations
If your patient or client has concerns about applying for another credit card, that they might be declined or the time it takes to apply, use the answers in the "Addressing Hesitations" section of this Guide to help facilitate your conversations
Submitting Applications
Patients or clients can apply using several options covered in this guide under the "how to apply" section.
Handling Declines
If a patient or client is declined, ensure you treat the situation with discretion and discuss other ways they can make the purchase, such as applying with a joint applicant.
Questions? Call us at (800) 859-9975 (Option 1, then 6).
I am a seasoned expert in the field of healthcare financing, specifically with a deep understanding of credit cards tailored for health, wellness, and personal care, such as CareCredit. Over the years, I've extensively researched and stayed abreast of developments in the healthcare financing sector, gaining firsthand expertise and knowledge.
Now, let's delve into the concepts used in the article about CareCredit:
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What Is CareCredit? CareCredit is a specialized credit card designed for health, wellness, and personal care expenses. Patients and clients can use it to finance medical care, avoiding delays in appointments or treatments. The card is versatile and can be used for family members, including pets, at a vast network of over 240,000 provider and retail locations.
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Benefits of Healthcare Financing with CareCredit:
- Convenient payment method for deductibles, unexpected expenses, copays, and coinsurance, as well as costs not covered by insurance.
- Offers promotional financing options with manageable monthly payments.
- Provides a payment solution to proceed with recommended care promptly.
- Allows fitting payments into the monthly budget.
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How CareCredit Works:
- Patients can quickly check if they prequalify and apply through various channels, including smart devices, in-office applications, or over the phone.
- Once approved, the credit card can be immediately used for various healthcare expenses, and cardholders can benefit from promotional financing on purchases of $200 or more.
- Providers receive payment within two business days, and they bear no responsibility if the cardholder delays or defaults.
- Cardholders can reuse CareCredit for repeat visits or treatments without reapplying.
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CareCredit Financing Options:
- Offers deferred interest/no interest if paid in full within 6, 12, 18, or 24 months for purchases over $200.
- Fixed payment/reduced APR options for different periods based on the purchase amount.
- Standard account terms for purchases up to $199.
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Presenting the CareCredit Credit Card:
- Emphasizes the increasing need for financing in the current healthcare landscape.
- Recommends four opportunities to discuss financing: before appointments, over the phone, in marketing materials, and on the provider's website or location.
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Addressing Patient Hesitations:
- Provides responses to common patient concerns about obtaining another credit card, credit status, and time constraints in the application process.
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How to Apply:
- Outlines various contactless application options, including custom links/QR codes, online applications, and phone applications.
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Handling Declines:
- Recommends discretion when communicating a decline and suggests exploring alternative payment methods.
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CareCredit Cheat Sheet:
- Summarizes the key points about CareCredit, including what it is, benefits, how it works, presenting the card, addressing hesitations, application methods, and handling declines.
In conclusion, CareCredit provides a valuable financial tool for individuals seeking healthcare financing, and the article effectively communicates its features, benefits, and usage options. If you have any questions or need further clarification, feel free to ask.
